Information Advisor

Quick Summary of this Job

Category Art/Design/Creative
Job Type   Unspecified
City Moose Jaw
State/Region Saskatchewan
Country Canada
Company Moose Jaw Multicultural Council Inc.

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Description

A division of the Moose Jaw Multicultural Council, the Moose Jaw Newcomer Welcome Centre is a first stop, walk in, multi-faceted, collaborative regional service centre that exists to welcome immigrant newcomers to the Moose Jaw region.  Through our client-centered services, we strive to provide guidance and support in accessing information, resources and services that will assist clients in their successful integration and settlement to the region.

Reporting to the NWC Program Manager, the Information Advisor will be:

the first point of contact for clients, community service providers, and community members
responsible for the overall coordination of services and information to address client needs and inquiries
responsible for the organization and successful operation of the reception and information areas of the NWC  

Specific Duties
Assists clients in gaining required information
Answers the phone, emails, etc
Validates accuracy and completeness of client and community service information
Organizes, updates/orders informational resources and materials from the region and beyond
Books and confirms client appointments
Coordinates with Language Assessors/ Settlement Advisor to book client appointments.
Filing and photocopying and other general office duties
Administrative support to the Gateway Manager
Maintains the reception area in an organised and inviting manner
Other duties in the best interest of the clients and agency

Required Skills/ Aptitudes

Excellent customer service skills
Cultural awareness
Ability to work as a member of a team
Ability to adapt to an open work environment with many interruptions
Competent use of numerous computer applications and programs such as (but not limited to) MS Office Suite, Dropbox, Google Calendar, Facebook,
Confidentiality
Highly organized
Additional language skills are considered an asset.

 

Skills and Abilities

Security and Safety
 - Criminal record check (abstract)
Specific Skills
 - Liaise with community groups
 - Co-ordinate special publicity events and promotions
 - Gather, research and prepare communications material
 - Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes
 - Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Web site content and press releases
 - Answer written and oral inquiries
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Document use
 - Reading text
Credentials (certificates, licences, memberships, courses, etc.)
 - Not applicable

Application Information

Employer Name:
Moose Jaw Multicultural Council Inc.

Contact Name:
Dalise Hector

Contact Email:
gateway.manager@mjmcinc.ca

Employer Website:
www.mjnwc.ca


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